Privacy Policy

At Lovely Lady, operated by HK2 Creation, we respect your privacy and are committed to
protecting your personal information. This Privacy Policy explains how we
collect, use, store, and safeguard your data when you browse or shop on our
website. By using our services, you consent to the practices described below.

1. Compliance with Indian Law

HK2 Creation complies with the Digital Personal Data Protection Act, 2023 (DPDP Act)
and ensures your personal information is handled responsibly.

2. Information We Collect

We collect personal details necessary to
fulfill your orders and provide services, including:

• Name, email address, phone number
• Shipping and billing address
• Preferred size or body measurements (to assist with sizing)

We may also collect non‑personal
information through cookies, such as browsing activity and website usage
patterns.

3. When We Collect Your Information

Your information is collected when you:

• Create an account
• Place an order or purchase a gift card
• Subscribe to our emails or updates
• Interact with our website and services

4. How We Use Your Data

Your data is used primarily to process and deliver your orders. Additionally, we use it to:

• Send updates on order status
• Provide customer support
• Improve website functionality and user experience
• Send promotional communications (if you consent)

We do not sell or rent your personal
information.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Understand your preferences
• Improve browsing and shopping experience
• Enhance website performance

Cookies do not store sensitive information such as passwords or payment details.

6. Payment Security

All transactions are protected using Secure
Socket Layer (SSL) encryption.

• Your payment information (UPI, Wallets, Cards) issecurely to payment providers.
• HK2 Creation does not store or retain your credit or debit card details.

7. Third‑Party Services

Our store is hosted on Shopify Inc.,
which provides the online e‑commerce platform that allows us to sell our
products.

• Your data is stored through Shopify’s data storage, and applications, subject to their security measures.
• Payments are processed through Shopify Payments or trusted gateways. We do not store card details.

8. Data Retention & Deletion

We retain your information as long as maintain an account with us.

• Measurement profiles are stored to simplify future orders.
• You may request deletion of your account and associated data by contacting us.

9. Children’s Privacy

Our website is not directed to children
under 18, and we do not knowingly collect their personal data.

10. International Data Transfers

Your data may be transferred to servers located outside India, subject to adequate safeguards to ensure its protection.

11. Security Measures

HK2 Creation uses updated technologies, firewalls, and encryption to protect your data against unauthorized access, misuse, or disclosure.

12. Updating Your Information

You can update your account details anytime by logging into My Account and selecting Account Information.

13. Email Preferences

You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link in our emails.

14. Contact

For any privacy concerns or account‑related requests, please contact us at:

📧 Email: hk2creation.2026@gmail.com

This address also serves as our grievance
contact in compliance with the DPDP Act.

15. Policy Updates

HK2 Creation may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.